Client Services Administrator (Onsite Orlando, Florida)

Onsite full-time role at our Orlando, Florida Presort Services facility.

Schedule

1st shift, Monday through Friday, 9:30 AM to 6:00 PM EST. Flexible schedule required for overtime, which may include weekends.

Pay

Hourly pay range: $23.00 to $25.00 per hour, with the possibility of overtime.

Responsibilities

• Assist in managing and building client relationships with small to medium customers by being proactive in preventing issues.
• Communicate with Operations and Client Service personnel daily when issues or challenges arise or are anticipated.
• Monitor and review daily client discrepancies and aid in resolution working with the Operations and Client Services team members.
• Monitor all QMS (Quality Management System) client services related tasks ensuring the department is in compliance at all times.
• Monitor and review client volume activity utilizing proprietary systems or other applications.
• Enter and retrieve information using computer systems and applications to create, update records, or obtain information for others.
• Prepare client quarterly business reviews, other required presentations, and meeting materials when required.
• Complete weekly or monthly reports for clients, as necessary.
• Assist with weekly invoicing review for customers to ensure timeliness and accuracy.
• Provide back-up support in absence of others.
• All other duties as assigned.

Requirements

• Demonstrated minimum of 2 years of customer service experience.
• Ability to organize, prioritize, and handle multiple work assignments.
• Strong knowledge of computer applications, MS Office (PowerPoint, Outlook, Excel, Word) suite of products.
• Excellent verbal, written, presentation, and interpersonal communications skills.
• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment.

About the Team

Pitney Bowes Presort Services performs mail sorting, handling work typically done by the USPS®. By completing this sorting, we receive discounted postage rates and share a portion of that discount with our clients. Our national network of operating centers processes over 17 billion pieces of mail annually, providing mailers with end-to-end solutions from pick-up to delivery into the postal system network for optimal postage savings.