Client Relationship Manager (Onsite in Orlando, Florida)

Full-time position located in Orlando, Florida at our Presort Services facility.

About the role

You are a results-driven contributor who can manage all client activity while helping our customers receive the maximum results on their mailing campaigns in accordance with USPS regulations. You are a performance-driven team player with clear verbal and written communication skills, exercising sound judgement when managing the expectations of internal and external clients.

Responsibilities

• Manage and build client relationships with small to medium clients to encourage new and repeat business opportunities.
• Develop and facilitate the proposal process for assigned clients, including budget and pricing development, proposal writing, contract negotiations, and other client services.
• Actively manage Pitney Bowes Presort Services’ relationship with assigned clients to prevent issues.
• Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention.
• Provide in-depth analysis and presentations to senior-level management.
• Actively engage representatives of named accounts frequently in person and independently develop client relationships to ensure and maintain client retention.
• Analyze and evaluate required reporting to assure volumes, pricing, and quality are appropriate and service level requirements are met.
• Work with USPS and functional department management; advise and provide recommendations to clients to improve mail quality (e.g., Critical Entry Time, readability, mail piece design).
• Develop a deep understanding of assigned clients' products and long-term business strategies; identify additional revenue and business opportunities.
• Make recommendations and present proposals to decision-makers to increase revenue and profitability.
• Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtain signed contracts for existing contracts up for renewal.
• Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements.
• Prioritize plans and communicate regulatory changes for assigned clients and work with them to execute.
• Develop an effective contract strategy measured by the preservation and protection of assigned clients.
• Determine required contract changes due to regulatory changes and negotiate updated contract terms with assigned clients.
• Represent Pitney Bowes Presort Services at industry events and tradeshows.
• Obtain within the first year of employment and maintain MDP (Mail Design Professional) Certification.
• Other duties as assigned.

Requirements

• A minimum of 3+ years of applicable work experience.
• Ability to develop and grow long-term client relationships.
• Strong communication and negotiation skills, including the ability to adapt style as needed.
• Computer skills using Microsoft Office.
• Ability to make sound decisions with the information at hand.
• Ability to organize, prioritize, and handle multiple work assignments with frequent interruptions.
• Detail-oriented with excellent verbal, written, and interpersonal communication skills.
• Effective listening skills.

About the Team

Pitney Bowes Presort Services performs mail sorting, handling some of the work typically done by the USPS®. By completing this sorting work, Presort Services receives discounted postage rates and shares a portion of that discount with clients. Our national network of operating centers processes over 17 billion pieces of mail annually, providing mailers with end-to-end solutions from pick-up to delivery into the postal system network for optimal postage savings.

Pay

Annual salary of $60,000.

Schedule

Monday through Friday, 9:00 AM to 6:00 PM EST. This role does not have a set amount of vacation per year.