Client Services Administrator

About the role

Gaming Laboratories International (GLI) is seeking a highly organized, customer-focused Client Services Administrator to support sales initiatives, strengthen client relationships, and help teams operate efficiently in a fast-paced environment. This role involves collaborating across departments, solving problems, and making a measurable impact on business success.

What You'll Do

• Maintain and manage customer and prospect information within CRM platforms.
• Create and track sales opportunities while ensuring data accuracy.
• Generate monthly and ad-hoc sales activity and customer spending reports.
• Identify customer spending trends and provide meaningful insights.
• Deliver exceptional customer service through phone and email communications.
• Partner with multiple departments to support strategic sales initiatives.
• Assist with sales proposals, competitive bids, and vendor registrations.
• Monitor project timelines and internal processes to ensure deadlines are met.
• Help facilitate and track sales opportunities from initiation through completion.
• Support process improvements that enhance efficiency and customer satisfaction.
• Assist with special projects and departmental initiatives as needed.
• Provide backup support for reception and shipping functions when required.

What Makes You Successful

• Thrives in a fast-paced environment.
• Enjoys balancing multiple priorities and projects.
• Takes ownership of work and follows through on commitments.
• Has exceptional attention to detail and accuracy.
• Communicates professionally and confidently with clients and executives.
• Embraces change and looks for ways to improve processes.
• Enjoys collaborating while also working independently.

Required Skills & Qualifications

• Strong proficiency with Microsoft Office, including Outlook, Excel, Word, Teams, and SharePoint.
• Excellent customer service and interpersonal communication skills.
• Ability to organize multiple tasks, projects, and deadlines simultaneously.
• Strong written and verbal English communication skills.
• Ability to work independently with minimal supervision.
• Exceptional attention to detail and commitment to quality.

Preferred Experience

• Utilizing and maintaining CRM platforms and databases.
• Supporting sales operations or client-focused business functions.

Schedule

• 40 hours per week
• In-person position based in our Lakewood, NJ office
• Minimal travel required