Client Services Administrator

About the role

Primarily supports internal stakeholders to ensure project set-up, reporting, internal communication, and processes to deliver client programs on time and with quality.

Responsibilities

• Supports the Client Services department.
• Communicates frequently with internal stakeholders to advise on project/program status and ensure Bureau Veritas meets client and contractual expectations.
• Ensures contracts are set up appropriately for accurate revenue recognition and billing.
• Monitors project/program progress by facilitating calls with internal stakeholders on status updates.
• Works closely with the accounting team to ensure proper client billing.
• Proactively owns and manages projects/programs (or portions of projects, e.g., Portfolios, Subcontractors) from inception to delivery, including identifying milestones and deliverables.
• Understands client requests and collaborates with Sales and Senior teams to gather necessary information at project start for success.
• Prepares, proofs, and distributes CARs (Client Action Reports), proposals, reliance letters, and COIs (Certificates of Insurance).
• Advises on process improvement ideas to enhance division efficiency.
• Manages changes in project/program scope, processes change orders, tracks project progress, identifies potential risks, and devises contingency plans.
• Performs special projects as assigned to capture additional revenue or satisfy client requests.
• Coordinates and communicates schedules with vendors, clients, and internal teams.
• Handles contract administration, purchase orders, and change orders.
• Receives and disperses Client Supplied Material (CSM).
• Sets up projects in a digital writing platform to ensure proper communication and data flow.
• Protects operations by keeping company information confidential.
• Delivers outstanding customer service through timely responses and proactive solutions to clients’ needs.
• Demonstrates Bureau Veritas’ guiding principles in support of the company’s strategic goals.
• Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position.
• Maintains a safe and clean work area by complying with procedures, rules, and regulations.
• May be required to work overtime with prior authorization from supervisor.
• Must be able to meet the physical demands of the job.

Qualifications

• Bachelor’s degree (B.A. or B.S.) from a four-year college or university in a related field; minimum of one year of related experience. In lieu of a degree, two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to write reports, business correspondence, and standard operating procedures.
• Ability to effectively present information and respond to questions from clients, peers, and technical field staff.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions and deal with abstract and concrete variables.

Skills

• Proficiency in operating a computer, including word processing, spreadsheet, and project management software.
• Intermediate knowledge of Microsoft Word, Excel, Outlook, Windows, SharePoint, Acrobat Adobe, and Deltek Vision.
• Time management skills.
• Active listening skills.
• Critical thinking and problem-solving skills.
• Strong oral and written communication skills.
• Ability to work independently and in a team environment.
• Ability to work in a constant state of alertness and in a safe manner.
• Ability to work successfully from a remote location.
• Must have a cell phone and supply your own internet service.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly required to use hands.
• Frequently required to stand, walk, sit, talk, and hear.
• Occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the home or company office environment is usually quiet.

Pay

Hourly rate starting at $17.00/hour up to $25/hour.

Benefits

• Medical, Dental, and Vision coverage (eligibility starts on the first day of employment).
• Company-matched Retirement plan.
• Generous Paid Time Off and Company Holidays.
• Life Insurance and AD&D coverage.
• Short-Term Disability (STD) and Long-Term Disability (LTD).
• Optional life and pet insurance.
• Employee Assistance Program (EAP) and Total Wellbeing Lifestyle Programs.
• Tuition Assistance and/or Professional Development.
• Employee Discounts.