Client Services Administrator
Orkin · Erlanger, KY · 3 wk ago
On-siteCustomer Service$17–$18/hrFull-time
We need to output HTML fragment with sections: Overview? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting and decide which sections to include.
The posting includes:
- Overview (intro paragraph)
- Why Orkin? (some benefits, mission, values)
- Responsibilities (list)
- What’s In It for You? (Competitive Earnings, Performance Bonuses, training, Benefits That Go Beyond: list of benefits, Career Growth Opportunities)
- Qualifications (list)
- What will my work environment be like? (physical requirements)
We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have Overview: could be "About the role". Use
About the role
with prose.
Responsibilities: Responsibilities
with - list.
Qualifications:
Qualifications
with - list.
Benefits: we have "What’s In It for You?" includes Competitive Earnings (pay), Performance Bonuses, training, Benefits That Go Beyond (medical, dental, vision, life insurance, 401(k) with company match, paid vacation, sick leave, holidays, Employee Stock Purchase Plan), Career Growth Opportunities. Also "Why Orkin?" includes competitive compensation and a 401(k) retirement savings plan, volunteer opportunities, etc. So we have Pay info: Starting at $17-18 per hour (based on experience), plus commissions. Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service. Also "competitive compensation". So we should include a Pay section with that info.
Benefits section: medical, dental, vision & life insurance, 401(k) with company match, paid vacation, sick leave, holidays, Employee Stock Purchase Plan, volunteer opportunities (maybe). Also "award-winning training program" could be under Skills? But training is not a benefit per se; but we could include under Benefits? The instruction: include a section ONLY when posting has real, specific content for it. Benefits: we have specific list. So we can include Benefits.
Schedule: Not mentioned. No schedule info. So we should not create Schedule section.
Requirements: Could be similar to Qualifications? The posting has Qualifications and also physical job requirements under "What will my work environment be like?" That could be considered Requirements. But we already have Qualifications heading. We could also have Requirements for physical requirements. However we need to avoid thin sections. Perhaps combine physical requirements into Qualifications? But Qualifications already list skills/experience. Physical requirements are separate. Could create a Requirements section for physical job requirements. The instruction: Prefer a few substantive sections over many thin ones. If we create Requirements with just a few bullet points, maybe it's okay if substantive. Let's see: physical requirements: "You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds." That's two points. Could be a short list. Might be okay.
Alternatively, we could fold physical requirements into Qualifications as a bullet. But Qualifications already has bullet list of traits. Adding physical requirement may be okay. However the instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Requirements and Qualifications if content exists.
We also have Skills? Not explicitly listed; but we could infer from Qualifications. Better not to create Skills unless explicit.
Thus sections: About the role (overview), Responsibilities, Qualifications, Requirements (physical), Benefits, Pay.
Check duplication: Benefits and Pay both have content. Ensure we don't repeat info.
Let's extract content precisely.
Overview paragraph(s): "If You’re Great at Helping People, We’ve Got the Career for You Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control. As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected. Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top-tier service with confidence. You’ll enjoy award-winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry-leading tools, supportive team culture, and commitment to excellence, you’ll have the foundation for success and a company that’s invested in your future."
We can combine into a few paragraphs.
Why Orkin? section: "Why Orkin? You’ll have more than a job; you’ll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, you’ll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession-resistant. We are driven by a shared mission and grounded in values that define everything we do: Safety Professionalism Empathy Integrity Innovation With a reputation built over more than a century and a team-first culture, you’ll feel supported from day one with the freedom and tools to succeed."
This includes benefits (competitive compensation, 401(k), volunteer opportunities) and values. Could be part of Benefits or Overview. But we already have Benefits section for concrete benefits; we could include volunteer opportunities there. The "Why Orkin?" also mentions award-winning training program (maybe under Benefits or Skills). But we have training mentioned elsewhere.
Responsibilities list:
- Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules; don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results
- Reschedule unserved accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customers’ privacy and other proprietary information
Qualifications list (bulleted after "You’d Be a Great Fit If You:"):
- Love helping people and creating positive customer experiences
- Are a strong communicator who enjoys solving problems.
- Have previous Customer Service or Administrative experience (preferred)
- Stay organized, detail-oriented, and calm under pressure.
- Are confident using computers, scheduling systems, and multitasking throughout the day.
- Thrive in a team environment and take pride in providing exceptional support.
Physical requirements (under "What will my work environment be like?"):
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:
- You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
- Be able to regularly lift and/or move up to 25 pounds.
Pay info: "Competitive Earnings Starting at $17-18 per hour (based on experience), plus commissions. Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service."
Also "competitive compensation" from Why Orkin.
Benefits list: "Benefits That Go Beyond: Medical, Dental, Vision & Life Insurance 401(k) with company match Paid vacation, sick leave, and holidays Employee Stock Purchase Plan Career Growth Opportunities – We promote from within and invest in your future."
Also "award-winning training program" appears multiple times.
We need to avoid duplication: training appears in overview and benefits; we can mention training under Benefits maybe as "Award-winning training program". But we should not repeat same sentence multiple times. We can include training as a bullet under Benefits.
Career Growth Opportunities also could be under Benefits.
Volunteer opportunities from Why Orkin: could be under Benefits as well.
Thus Benefits section bullets:
- Medical, dental, vision & life insurance
- 401(k) with company match
- Paid vacation, sick leave, and holidays
- Employee Stock Purchase Plan
- Award-winning training program
- Career growth opportunities (promote from within)
- Volunteer opportunities to give back
Pay section bullets:
- Starting pay $17-18 per hour (based on experience)
- Commissions
- Performance bonuses for exceeding goals and delivering exceptional service
We should not include "competitive compensation" as vague; we have specific pay.
Now ensure we don't include filler like "based on experience" is okay.
Now produce HTML:
About the role
...overview prose...
Responsibilities
- ...
...
Qualifications
- ...
...
Requirements
- You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
- Be able to regularly lift and/or move up to 25 pounds.
Benefits
- Medical, dental, vision & life insurance
- 401(k) with company match
- Paid vacation, sick leave, and holidays
- Employee Stock Purchase Plan
- Award-winning training program
- Career growth opportunities (promote from within)
- Volunteer opportunities to give back
Pay
- Starting pay $17-18 per hour (based on experience)
- Commissions
- Performance bonuses for exceeding goals and delivering exceptional service
Check for any duplicated content: overview includes
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting and decide which sections to include. The posting includes: - Overview (intro paragraph) - Why Orkin? (some benefits, mission, values) - Responsibilities (list) - What’s In It for You? (Competitive Earnings, Performance Bonuses, training, Benefits That Go Beyond: list of benefits, Career Growth Opportunities) - Qualifications (list) - What will my work environment be like? (physical requirements) We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Overview: could be "About the role". Use
About the role
with prose. Responsibilities:Responsibilities
with- list.
Qualifications:
Qualifications
with- list.
Benefits: we have "What’s In It for You?" includes Competitive Earnings (pay), Performance Bonuses, training, Benefits That Go Beyond (medical, dental, vision, life insurance, 401(k) with company match, paid vacation, sick leave, holidays, Employee Stock Purchase Plan), Career Growth Opportunities. Also "Why Orkin?" includes competitive compensation and a 401(k) retirement savings plan, volunteer opportunities, etc. So we have Pay info: Starting at $17-18 per hour (based on experience), plus commissions. Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service. Also "competitive compensation". So we should include a Pay section with that info.
Benefits section: medical, dental, vision & life insurance, 401(k) with company match, paid vacation, sick leave, holidays, Employee Stock Purchase Plan, volunteer opportunities (maybe). Also "award-winning training program" could be under Skills? But training is not a benefit per se; but we could include under Benefits? The instruction: include a section ONLY when posting has real, specific content for it. Benefits: we have specific list. So we can include Benefits.
Schedule: Not mentioned. No schedule info. So we should not create Schedule section.
Requirements: Could be similar to Qualifications? The posting has Qualifications and also physical job requirements under "What will my work environment be like?" That could be considered Requirements. But we already have Qualifications heading. We could also have Requirements for physical requirements. However we need to avoid thin sections. Perhaps combine physical requirements into Qualifications? But Qualifications already list skills/experience. Physical requirements are separate. Could create a Requirements section for physical job requirements. The instruction: Prefer a few substantive sections over many thin ones. If we create Requirements with just a few bullet points, maybe it's okay if substantive. Let's see: physical requirements: "You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds." That's two points. Could be a short list. Might be okay.
Alternatively, we could fold physical requirements into Qualifications as a bullet. But Qualifications already has bullet list of traits. Adding physical requirement may be okay. However the instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Requirements and Qualifications if content exists. We also have Skills? Not explicitly listed; but we could infer from Qualifications. Better not to create Skills unless explicit. Thus sections: About the role (overview), Responsibilities, Qualifications, Requirements (physical), Benefits, Pay. Check duplication: Benefits and Pay both have content. Ensure we don't repeat info. Let's extract content precisely. Overview paragraph(s): "If You’re Great at Helping People, We’ve Got the Career for You Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control. As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected. Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top-tier service with confidence. You’ll enjoy award-winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry-leading tools, supportive team culture, and commitment to excellence, you’ll have the foundation for success and a company that’s invested in your future." We can combine into a few paragraphs. Why Orkin? section: "Why Orkin? You’ll have more than a job; you’ll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, you’ll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession-resistant. We are driven by a shared mission and grounded in values that define everything we do: Safety Professionalism Empathy Integrity Innovation With a reputation built over more than a century and a team-first culture, you’ll feel supported from day one with the freedom and tools to succeed." This includes benefits (competitive compensation, 401(k), volunteer opportunities) and values. Could be part of Benefits or Overview. But we already have Benefits section for concrete benefits; we could include volunteer opportunities there. The "Why Orkin?" also mentions award-winning training program (maybe under Benefits or Skills). But we have training mentioned elsewhere. Responsibilities list: - Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments. - Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules; don’t worry, we will train you! - Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate - Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs - Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results - Reschedule unserved accounts within 24 hours - Participate in quality assurance processes, programs, and initiatives - Safeguards customers’ privacy and other proprietary information Qualifications list (bulleted after "You’d Be a Great Fit If You:"): - Love helping people and creating positive customer experiences - Are a strong communicator who enjoys solving problems. - Have previous Customer Service or Administrative experience (preferred) - Stay organized, detail-oriented, and calm under pressure. - Are confident using computers, scheduling systems, and multitasking throughout the day. - Thrive in a team environment and take pride in providing exceptional support. Physical requirements (under "What will my work environment be like?"): - Candidates must meet physical job requirements and safely perform the job duties with or without accommodation: - You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time - Be able to regularly lift and/or move up to 25 pounds. Pay info: "Competitive Earnings Starting at $17-18 per hour (based on experience), plus commissions. Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service." Also "competitive compensation" from Why Orkin. Benefits list: "Benefits That Go Beyond: Medical, Dental, Vision & Life Insurance 401(k) with company match Paid vacation, sick leave, and holidays Employee Stock Purchase Plan Career Growth Opportunities – We promote from within and invest in your future." Also "award-winning training program" appears multiple times. We need to avoid duplication: training appears in overview and benefits; we can mention training under Benefits maybe as "Award-winning training program". But we should not repeat same sentence multiple times. We can include training as a bullet under Benefits. Career Growth Opportunities also could be under Benefits. Volunteer opportunities from Why Orkin: could be under Benefits as well. Thus Benefits section bullets: - Medical, dental, vision & life insurance - 401(k) with company match - Paid vacation, sick leave, and holidays - Employee Stock Purchase Plan - Award-winning training program - Career growth opportunities (promote from within) - Volunteer opportunities to give back Pay section bullets: - Starting pay $17-18 per hour (based on experience) - Commissions - Performance bonuses for exceeding goals and delivering exceptional service We should not include "competitive compensation" as vague; we have specific pay. Now ensure we don't include filler like "based on experience" is okay. Now produce HTML:
About the role
...overview prose...
Responsibilities
- ... ...
Qualifications
- ... ...
Requirements
- You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
- Be able to regularly lift and/or move up to 25 pounds.
Benefits
- Medical, dental, vision & life insurance
- 401(k) with company match
- Paid vacation, sick leave, and holidays
- Employee Stock Purchase Plan
- Award-winning training program
- Career growth opportunities (promote from within)
- Volunteer opportunities to give back
Pay
- Starting pay $17-18 per hour (based on experience)
- Commissions
- Performance bonuses for exceeding goals and delivering exceptional service
- list.
Benefits: we have "What’s In It for You?" includes Competitive Earnings (pay), Performance Bonuses, training, Benefits That Go Beyond (medical, dental, vision, life insurance, 401(k) with company match, paid vacation, sick leave, holidays, Employee Stock Purchase Plan), Career Growth Opportunities. Also "Why Orkin?" includes competitive compensation and a 401(k) retirement savings plan, volunteer opportunities, etc. So we have Pay info: Starting at $17-18 per hour (based on experience), plus commissions. Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service. Also "competitive compensation". So we should include a Pay section with that info.
Benefits section: medical, dental, vision & life insurance, 401(k) with company match, paid vacation, sick leave, holidays, Employee Stock Purchase Plan, volunteer opportunities (maybe). Also "award-winning training program" could be under Skills? But training is not a benefit per se; but we could include under Benefits? The instruction: include a section ONLY when posting has real, specific content for it. Benefits: we have specific list. So we can include Benefits.
Schedule: Not mentioned. No schedule info. So we should not create Schedule section.
Requirements: Could be similar to Qualifications? The posting has Qualifications and also physical job requirements under "What will my work environment be like?" That could be considered Requirements. But we already have Qualifications heading. We could also have Requirements for physical requirements. However we need to avoid thin sections. Perhaps combine physical requirements into Qualifications? But Qualifications already list skills/experience. Physical requirements are separate. Could create a Requirements section for physical job requirements. The instruction: Prefer a few substantive sections over many thin ones. If we create Requirements with just a few bullet points, maybe it's okay if substantive. Let's see: physical requirements: "You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds." That's two points. Could be a short list. Might be okay.
Alternatively, we could fold physical requirements into Qualifications as a bullet. But Qualifications already has bullet list of traits. Adding physical requirement may be okay. However the instruction says use