Client Services Administrator

About the role

This role will be onsite at our Parsippany, NJ office.

Responsibilities

• Serve as the primary contact for major account customers and ISS, responding promptly to MPS questions, service requests, equipment needs, toner and supply matters, deliveries, and status updates.
• Coordinate service requirements between customers, technicians, ISS, and internal teams while documenting updates and following up on outstanding issues through resolution.
• Use PrintAudit, MyPrintManager, and applicable systems to monitor print devices, maintain current records, track meter and supply information, and identify issues requiring attention.
• Manage HP device registrations, deployments, relocations, replacements, retirements, removals, and related system updates across major account facilities.
• Use eAutomate to enter and manage service calls, coordinate technician assignments, monitor progress, and maintain accurate documentation of technician activity and service requirements.
• Track MPS supply and equipment shipments, monitor deliveries, investigate delayed or missing items, provide Proof of Delivery documentation, and maintain related records.
• Prepare daily automatic toner and supply shipments, process additional supply requests, coordinate delivery to major account locations, and monitor supply needs to prevent printing interruptions.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer-service orientation.
• Ability to manage multiple requests, priorities, and deadlines simultaneously.
• High level of attention to detail and accuracy when maintaining equipment, service, and shipment records.
• Proficiency with Microsoft Outlook and Excel.
• Ability to learn and effectively use multiple software applications and databases.
• Ability to work independently while also functioning effectively as part of a team.

Pay

The typical base salary range for this role is between $45,000 and $50,000. The offered salary will depend on experience and/or education.