Client Services Administrator

Full-time role based at our Support Centre in Bristol (BS1 3LG) with a salary of £24,784.50 per annum and 37.5 weekly hours.

About the role

This is an entry-level position within our Client Services team, focused on providing essential administrative support to ensure client campaigns are delivered smoothly and effectively. You'll work closely with internal teams and field merchandisers, helping coordinate activity, manage information, and keep everything running on track.

Named one of the Financial Times Best Employers 2025 & 2026, we operate across Books, Entertainment, Fashion, Grocery, Health & Beauty, Beers, Wines & Spirits, Toys and more. We pride ourselves on delivering exceptional service while creating a supportive, inclusive workplace for our people.

Responsibilities

• Act as a key point of contact for client and merchandiser queries via phone and email
• Create clear and engaging briefs for merchandisers based on client requirements
• Support campaign delivery by scheduling activity through internal systems
• Prepare reports by reviewing and collating campaign data
• Develop instructions, questionnaires, and briefing documents for field teams
• Ensure merchandisers have everything they need to complete tasks successfully
• Monitor completed work, checking for accuracy and compliance
• Flag issues and resolve queries quickly to keep campaigns on track

Requirements

• Strong IT literacy, particularly across Microsoft Office (Excel, Outlook, PowerPoint, Word)
• A willingness to learn advanced Excel skills (such as PivotTables, VLOOKUP, Index/Match)
• Highly organised, with the ability to manage multiple tasks and deadlines
• Confident communicator with strong written and verbal skills
• Excellent attention to detail with a “right first time” mindset
• Positive, proactive attitude and a desire to build a career, not just find a job
• Experience in retail and how in-store execution drives results

About us

We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting iconic brands and retailers. We're known for delivering exceptional service and for creating an inclusive, supportive workplace where our people can thrive. As a Disability Confident Leader, we are committed to building a diverse and inclusive environment where everyone feels valued and supported.

Benefits

• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
• Buy and sell holiday scheme
• Your eXPD8 birthday off each year
• Life insurance
• Immediate access for you and your family to GroceryAid
• Access to eXPD8 Rewards with competitions and incentives
• Unlimited refer-a-friend scheme
• Personal development and progression opportunities with access to over 400 learning resources
• Fresh fruit and snacks in the office
• Contributory pension
• Hybrid working – office and home
• Welfare support – Free Advice Service
• Access to e-learning
• Professional development plans and opportunities