Client Services Administrator, LA
About Bonhams
Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia. Our employees are passionate about their work, and we pride ourselves on a bespoke approach that aims to make every client feel important.
About the Role
We are seeking a passionate and energetic Client Services Administrator to join our Client Services team in Los Angeles, CA on a full-time basis, to provide an outstanding experience to our visitors and clients. We are looking for individuals who are positive, quick problem-solvers who thrive in a busy and highly visible role. The position is a career-focused entry point for someone passionate for the arts and looking to gain an excellent foundation for understanding how an international auction house builds client relationships and conducts its auction. Fluency in Mandarin is a plus but not a requirement.
Responsibilities
- Manage the front desk and ensure that the lobby area is always clean and tidy
- Liaise with operations department to ensure smooth property drop off and pick up
- Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members
- Sort through the mail and alert appropriate recipients of deliveries
- Stay informed and aware of the preview and auction schedule for each of our locations
- Service client queries by phone, team email inbox, and in person quickly and accurately
- Assist with pre and post-sale administration, processing registrations, entering bids and answering any sale-related queries
- Manage clients’ accounts, updating internal systems with client details and ensuring appropriate documentation is on file in line with Bonhams’ KYC policy
- Engage in cashiering responsibilities, handling cash and recording payments accurately
- Provide shipping quotes to clients post-sale and coordinate with the operations and shipping departments for collections
- Adapt your schedule as needed, as this role requires extra hours during special events, weekend sale previews, and offsite auctions
- Maintain a supply of current auction details and schedule at the front counter
- Demonstrate a positive and supportive team player attitude
- Retain knowledge of departments, personnel, names and titles of senior management and executive officers, as well as branch locations
- Support ongoing training initiatives
- Develop new training materials for new recruits
- Support call center administrators with client’s queries
- Be available and interested in assisting with ad-hoc projects as they arise
- Perform other duties as assigned by your manager
Skills and Attributes
- Bachelor’s degree with 2 years of relevant client-facing work experience
- Comfortable working in a fast-paced environment with multiple competing deadlines
- Great attention to detail
- Consistent and proactive communication with clients and internal departments
- Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of