Client Services Administrator (12 months Contract)

About the role

As the Client Service Administrator, you will be reporting into the Team Leader: New Business. Your role is to support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.

Responsibilities

• General administration support to Key account Executive
• Standby assistance to Key account executive
• Telephonic and e-mail query management
• Effective feedback to clients
• NON-COID New business management and professional feedback
• Weekly and monthly reports management
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with Key account executive to develop specific sales strategies and ensuring happy clients
• Stay up to date with new product and feature launches and ensure sales team is on board
• Inter department enquiry management
• Excellent customer service and effective communication

Qualifications

• Grade 12 qualification/Matric Certificate
• NQF5/Diploma in Business Management
• 3 years sales administrative support experience

Skills

• Advanced Computer literacy - MS Office skills
• Ability to organise
• Ability to work under pressure
• Attention to detail and accuracy
• Verbal and written communication skills
• Professional personal presentation skills
• Customer centricity
• Information management skills
• Organising and planning skills
• Coordinating meetings
• High Numeracy skills

Benefits

• Great opportunities for personal and professional development
• Stable company with 130 years of history
• Competitive salary package
• Various benefits
• Flexible work arrangements (combination of remote and in‑office)
• Part of a dedicated team that values teamwork and collaboration