Client Services Account Specialist

About the role

Threads Uniform Agency seeks a motivated, organized, and dependable Client Services Account Specialist to join the Client Services Team. The role focuses on building client relationships and merchandising client webstores for a producer of uniforms that has outfitted over one million workers.

Responsibilities

• Work with Account Executives on shared accounts, cultivating relationships with corporate clients via phone, email, and meetings.
• Facilitate corporate program requests including product additions and substitutions, pricing updates, employee reward programs and spot buys.
• Research products, prepare digital presentations and pricing, and recommend solutions that align with client objectives.
• Review and submit client purchase orders.
• Coordinate merchandise returns and exchanges.
• Analyze order status and inventory reports weekly to ensure deadlines are met.
• Provide proactive updates on order status, inventory availability, and project timelines.
• Proactively communicate client program details, schedules, and updates with internal departments.
• Maintain expertise in Threads' offered products, including apparel types, fabrics, and garment customization methods.
• Utilize electronic resources including ERP software, VOIP phone systems, service ticketing, Excel, and PowerPoint as well as platforms for ecommerce product management and project management.
• Merchandise client webstores by updating products, descriptions, pricing, images, and availability.

Requirements

• Sales support or account coordination experience required.

Skills

• Excellent verbal and written communication with strong customer service skills.
• Proficiency in Microsoft Outlook, Excel, PowerPoint, and ERP/order processing software.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines.
• Detail-oriented with experience tracking orders, inventory, and client requests.
• Organized, dependable, and self-motivated team player.

Qualifications

Preferred: Apparel industry, promotional products, or e-commerce merchandising experience.