Client Service Supervisor - I/DD

About the role

Help at Home is hiring an IDD Client Service Supervisor! Now offering weekly pay! This role involves working with the client and their team to develop and implement a Person-Centered Individualized Support Plan (PCISP). The Program Coordinator is responsible for coordinating caregiver schedules, maintaining client records, and ongoing communication with the client and their team.

Responsibilities

A typical day includes:

• Building and maintaining relationships with clients, family members, caregivers, case managers, and team members through regular check-ins, trustworthiness, reliability, and follow-through
• Utilizing a relationship-focused approach to make thoughtful client/caregiver matches
• Providing high-quality training to caregivers on client's PCISP, including coordinating any additional training required for behavior or risk plans
• Creating and documenting client schedules based on client need, caregiver availability, and PCISP budget/goals
• Attending and participating in quarterly meetings to review client PCISP, design and implement support strategies, and collaborating with the client and their team to reach client goals
• Maintaining excellent records, including documentation in EMR, writing and submitting quarterly and annual reports, incident reports, and risk plans
• Focusing on growth by admitting new clients based on regional goals
• Creating great days and meaningful moments for our clients through dedicated, relationship-focused care

Qualifications

What You'll Bring:

• A positive attitude and the desire to work hard, help people, and make lasting relationships
• Excellent verbal and written communication skills
• Organization skills, with a focus on record-keeping and task-prioritization
• Strong independent work ethic and problem-solving ability
• Experience working with clients with intellectual or developmental disabilities is a plus
• A personal vehicle that is insured and meets state safety/licensure requirements
• A valid driver's license
• Clean background checks and pass a drug test

Education and experience

• At least 18 years of age
• High school graduate or equivalent preferred; May require higher level of education or certification
• Current PPD, or Chest x-ray if applicable
• Medicaid, Waiver, or Home Healthcare experience preferred
• Other Requirements pursuant to state or local rules as applicable

Management authority

• Conducts performance reviews
• Trains other associates
• Directs work of other associates

Physical requirements

• Ability to move, transport, or position: up to 50 pounds; up to 100 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
• Ability to communicate effectively and clearly with others to exchange information

Travel requirements

Regular travel on a daily or weekly basis required, even in inclement weather

Schedule

Office hours are Monday - Friday 8:30AM - 5:00PM, but work hours for this role will vary to support client needs. NO ON CALL, NO 24-HOUR AVAILABILITY NECESSARY!

Benefits

• 401K
• In-depth training opportunities
• Strong career path possibilities for employees committed to growing within the organization

Pay

USD $22.00 - USD $22.00 /Hr.