Client Service Supervisor - I/DD

Overview

Help at Home is hiring an IDD Client Service Supervisor! Now offering weekly pay!

About the role

Help at Home is the nation’s leading provider of high-quality support services to clients with disabilities. Our goal is to provide quality services to help clients live as independently as possible. Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

Responsibilities

• Building and maintaining relationships with clients, family members, caregivers, case managers, and team members through regular check-ins, trustworthiness, reliability, and follow-through
• Utilizing a relationship-focused approach to make thoughtful client/caregiver matches
• Providing high-quality training to caregivers on client’s PCISP, including coordinating any additional training required for behavior or risk plans
• Creating and documenting client schedules based on client need, caregiver availability, and PCISP budget/goals
• Attending and participating in quarterly meetings to review client PCISP, design and implement support strategies, and collaborating with the client and their team to reach client goals
• Maintaining excellent records, including documentation in EMR, writing and submitting quarterly and annual reports, incident reports, and risk plans
• Focusing on growth by admitting new clients based on regional goals
• Creating great days and meaningful moments for our clients through dedicated, relationship-focused care

Qualifications

• A positive attitude and the desire to work hard, help people, and make lasting relationships
• Excellent verbal and written communication skills
• Organization skills, with a focus on record-keeping and task-prioritization
• Strong independent work ethic and problem-solving ability
• Experience working with clients with intellectual or developmental disabilities is a plus
• A personal vehicle that is insured and meets state safety/licensure requirements
• A valid driver’s license

Benefits

Help at Home strives to be an employer of choice in your community, and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs including 401K. We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Physical Requirements

• Ability to move, transport, or position: up to 50 pounds; up to 100 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
• Ability to communicate effectively and clearly with others to exchange information

Travel Requirements

Regular travel on a daily or weekly basis required, even in inclement weather