Client Services Coordinator I

Key Responsibilities

• Accurately inputting client orders, including material types, quantities, exposures, services, and client information, into the company's database.
• Processing incoming orders, handed off from Client Services Representative, ensuring all information is complete and accurate.
• Checking product availability, and allocating Linetec Managed Inventory when applicable, ensuring orders can be completed promptly.
• Verifying pricing and applying any applicable discounts to orders.
• Maintaining detailed and organized records of all orders and related transactions.
• Identifying and resolving issues that may arise during the order processing cycle.

Communication

• Communicating with internal teams (Client Services Representatives, Receiving, and Scheduling) to resolve order-related issues.
• Collaborating with other departments, such as production, Scheduling, and receiving to ensure smooth order processing.

Education & Experience

• A high school diploma, required.
• An associate degree or equivalent work experience, preferred.
• A minimum of one year of customer service experience, preferred.
• Proficiency with order entry processes and software, preferred.

Required Skills

• Fast, accurate data entry skills.
• Time management, organization, and planning.
• Strong verbal and written communication skills.
• Strong math skills for price reconciliation and calculating exposures.
• Problem-solving, troubleshooting, and decision-making abilities.
• Experience with Microsoft Office.
• Regular/dependable attendance.
• Flexibility of work hours, including overtime.

Work Environment/Travel Requirements

• Occasional travel related to other sites/corporate.
• Extended periods of office work on a computer and in team meetings.

Physical Requirements

• Ability to work in an office environment, with occasional trips to manufacturing.
• Lift up to 10 lbs.

Our Benefits

Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression

About the Role

This position acts as the primary contact for inputting client orders into the company database to be used by production. The essential duties outlined below may vary based on location or brand.

Qualifications

None specified.

Skills

None specified.

Benefits

See above.

Pay

Not specified.

Schedule

Not specified.