Client Service Coordinator

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

You are an excellent customer service professional with customer service experience with direct client interface for 2+ years. You are looking for an opportunity to work with some of the greatest veterinary medicine professionals and are seeking an opportunity with a team that inspires growth working in a collaborative environment.

Qualifications

• Ability to function calmly and compassionately in emotionally challenging situations.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking skills.
• Ability to prioritize tasks and manage time effectively.
• Basic computer skills including Microsoft Office.
• High school diploma or equivalent.

Skills

• Customer Service
• Communication
• Organization
• Time Management
• Computer Skills

Benefits

BluePearl offers Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We also provide a regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and includes rotating shifts, weekends, and holidays.

Benefits

• Trupanion pet insurance and discounts
• Regional licensed social worker for wellness support

Company Culture

We believe in working together to lead the industry by enriching lives through remarkable care for pets. This position is part of a family-like culture where everyone is in this together.

Equal Opportunity Employer

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.