Client Service Coordinator I

Essential Job Duties

• Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Aid in resolving routine operational and shipment-related issues in a timely manner.
• Ensure compliance with standard operating procedures (SOPs), customer requirements, and service expectations.
• Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
• Accurately enter, update, and manage orders within internal systems and operational platforms.
• Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management activities.
• Assist with basic customer inquiries and communication regarding shipment status and service updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.
• Identify discrepancies, data inconsistencies, or process issues and escalate as appropriate.
• Collaborate with internal teams to support consistent service delivery and client satisfaction.

Required Qualifications

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Knowledge, Skills and Abilities

• Proficient in Microsoft Office programs and other general office equipment.
• An organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• A positive attitude, team player.
• Ability to multi-task.
• Intermediate-level data entry skills.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.

Physical Abilities

• Regularly required to talk and hear;
• Frequently required to sit, stand and bend at the knee and waist, and walk;
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer;
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment;
• Regularly required to walk;
• Must be able to lift up to 25 pounds.

Work Environment

• General office conditions.
• Exposed to moderate noise levels.