Client Service Coordinator

Key Responsibilities

• Greeted clients and patients in a professional, friendly, and compassionate manner.
• Scheduled appointments, managed the hospital calendar, and coordinated patient flow.
• Registered new clients and maintained accurate medical records using Banfield's practice management software.
• Processed payments, balanced cash drawers, and explained invoices and treatment plans.
• Educated clients on Banfield's Optimum Wellness Plans, preventive care services, and hospital policies.
• Answered high-volume phone calls, responded to client inquiries, and coordinated prescription refill requests.
• Communicated effectively with the veterinary team to ensure seamless patient care and efficient appointment scheduling.
• Aided in resolving client concerns while maintaining a high level of customer satisfaction.
• Maintained a clean, organized, and welcoming reception area.
• Supported administrative tasks, including filing, inventory assistance, and documentation, while ensuring compliance with company policies and confidentiality standards.
• Demonstrated strong multitasking, organizational, and problem-solving skills in a fast-paced veterinary environment.

Pay Range

The pay range for this role is $15.00 - $18.69 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Qualifications

To be considered for this position, candidates must have:

• High school diploma or equivalent.
• Experience in a veterinary clinic or similar customer service environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of Banfield's practice management software.
• Basic computer skills.
• Ability to lift up to 25 pounds.