Client Service Supervisor, Business Insurance

About the role

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH). As our Client Service Supervisor on the Business Insurance team, you will provide day-to-day supervision for a team of dedicated professionals, along with managing an assigned book of business. Strategic thinking is key in this role. Look outside the box for solutions, instead of seeing obstacles. If you are a collaborative, career-oriented insurance professional, who can balance client needs, team leadership, and changing priorities in a fast-paced environment, this position is for you.

Responsibilities

• Provide day-to-day supervision for a team of dedicated professionals
• Manage an assigned book of business
• Apply strategic thinking to find solutions rather than seeing obstacles
• Balance client needs, team leadership, and changing priorities in a fast-paced environment
• Collaborate with producers, client managers, other teams, and across departments

Requirements

• 5+ years' Business Insurance Industry experience (preferably in an agency)
• P & C Insurance License or ability to obtain within 90 days
• Working towards CPCU, CIC, ARM, and/or AU designations or able to demonstrate equivalent knowledge and ability
• Demonstrated knowledge of Business Insurance carriers and industry appetites
• Ability to work well with producers, client managers, other teams, and across departments
• Experience with Sagitta, ImageRight, and/or EPIC

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Qualifications

• Industry specialization in Manufacturing, Real Estate
• Management experience preferred
• Agency operations knowledge (licensing, accounting, carrier contracts)
• Advanced AI and other technology utilization
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities