Client Service Supervisor

Overview

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place—it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Responsibilities

• Maintain elements of the assigned clients’ files, and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Sets up and assigns homecare aides based on the client’s overall needs and Plan of Care.
• Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
• Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client’s condition and overall service.
• Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client’s Plan of Care.
• Maintains positive working relationships with clients, homecare aides and referral sources.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Excellent organizational skills: ability to multitask and manage multiple responsibilities.
• Able to provide necessary feedback to improve overall services.
• Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Basic computer literacy and typing skills.
• Customer service skills.

Education And Experience

• At least 18 years of age.
• High school graduate or equivalent preferred; May require higher level of education or certification.
• Medicaid, Waiver, or Home Healthcare experience preferred.

Other Requirements

• Pursuant to state or local rules as applicable.
• Management Authority: Conducts performance reviews, trains other associates, directs work of other associates.

Physical Requirements

• Ability to move, transport, or position: up to 50 pounds; up to 100 pounds.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements

Regular travel on a daily or weekly basis required, even in inclement weather.

Pay Range

USD $18.00 - USD $22.00 /Hr.