Client Service Supervisor

About the Role

Responsible for all on-site business activities for a specifically assigned customer account. This includes maintaining compliance with established standards and policies for the operation, managing and developing site human resources, meeting site financial goals, and ensuring the highest levels of service and client satisfaction. The role focuses on maximizing customer satisfaction, add-on sales, and profitability through structured planning and the management and development of the client services team.

Responsibilities

• Production and Workflow
  • Monitors and ensures compliance with established workflow processes and procedures.
  • Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
  • Supervises efficient and economical utilization of equipment, materials, and labor.
• Supervision and Employee Relations
  • Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
  • Determines developmental goals and conducts periodic performance reviews with direct reports.
• Client Relationship Management
  • Develops and manages the relationship with daily and senior-level administrators through formal and informal meetings.
  • Resolves complaints escalated by the customer or other end users in a timely manner.
• People Management and Development
  • Ensures effective performance management with direct reports and oversees the overall process.
  • Ensures effective two-way communication with direct reports and within the area of responsibility.
• Equipment Knowledge and Care
  • Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
  • Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training, and exchange of information.
• Administration and Reporting
  • Maintains targeted levels of profitability.
  • Manages and controls inventory and assets.

Requirements

• 5 years of related experience and management of two or more regular full-time employees.
• Associate’s degree or equivalent required; bachelor’s degree in a relevant field preferred.
• Strong customer service and communication skills.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
• Travel requirements:
  • Single Site Responsibility: minimal travel (valid driver’s license and acceptable driving record necessary).
  • Multiple Site Responsibility: up to 15% travel (valid driver’s license and acceptable driving record necessary).
• Must be able to lift up to 50 lbs.

Pay

Anticipated base salary range for this role: $50,020–$68,700 annually.

Benefits

• Competitive compensation package including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Schedule

Full-Time On Site – This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.