Client Service Specialist - Inside Sales

About the role

The Client Services Specialist plays a crucial role in achieving best-in-class customer experience for key Cell and Gene Therapy accounts. Based in Minneapolis, this position supports the Business Development team and field-based Sales Specialists, contributing to the successful delivery of products and services.

Responsibilities

• Work in team to support and meet assigned territory goals.
• Proactively plan and anticipate customer needs and requirements by collecting and reviewing forecasts to ensure set expectations and goals are consistently met.
• Take ownership of requests and follow through with requests to completion by collaborating with Field Sales, Customer Service, Technical Service, Product Management, Operations, etc. when appropriate.
• Lead operational alignment calls with Key Accounts.
• Participate in joint steering team meetings, business reviews, and other customer-facing activities.
• Prepare sales quotes for bulk, GMP, Cell and Gene Therapy reagents, custom orders and other high-value and high-need business opportunities as assigned.
• Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues.
• Work in partnership with regional sales teams across all Bio-Techne divisions to deliver superior service.
• Manage all aspects of order cycle as necessary to ensure customer satisfaction.
• Effectively manage work situations of high degree of complexity, which could impact company image and/or sales dollars and costs.
• Triage inbound key-customer inquiries and respond or route such requests in an efficient manner.
• Document communications using CRM and other relevant corporate systems following established best practices.
• Establish and adhere to high ethical and performance standards.
• Perform additional duties as assigned.

Qualifications

• Requires a Bachelor’s Degree in related field or equivalent experience in a related field and up to 2 years of relevant experience.
• Advanced, functional knowledge about Bio-Techne Reagents and consumable products with emphasis on reagents to support CGT and Regenerative medicine workflows (antibodies, recombinant proteins, small molecules, immunoassays, and cell culture reagents) and their uses, competitor(s) and their product(s), and the marketplace, as well as the ability to develop in-depth knowledge about customer workflows.
• A passion for the product(s) and company and a deep empathy for the customer and their needs, with the ability to combine and integrate various information into opportunities and strategies.
• Proven ability to work collaboratively in a team selling environment.
• Excellent interpersonal relationship skills, leadership, and decisiveness to solicit key ideas and information and obtain alignment, as well as the confidence to make decisions.
• Ability to work independently to gain assistance from many in the organization in order to make the necessary decisions to drive projects and requirements.
• Proficient in planning, organization, problem solving, and multi-tasking to carry out essential functions in a timely, efficient manner.
• Outstanding oral and written communication and presentation skills allowing the ability to communicate professionally across all layers of the organization as well as customers’ and prospects’ organizations.
• Proficient in the use of computer applications and software that allow for analysis and presentation of data as well as productivity (i.e. Microsoft Office, Salesforce.com), as well as ability to become proficient in proprietary databases and ERP solutions (Microsoft AX).
• Ability to handle sensitive and proprietary information with discretion and confidentiality.
• Skills in problem solving and critical thinking, including the ability to identify and appropriately evaluate an alternative course of action.

Benefits

• Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• Investment in employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• Empowerment of employees’ career development through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• Employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• An accrued leave policy with paid holidays, paid time off, and paid parental leave.
• Foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Pay

$49,700.00 - $81,650.00

Schedule

Full-time