Client Service Representative, PET ER

About the role

PET Emergency Treatment is located in beautiful Anchorage, Alaska, offering 24-hour emergency services to the community. We value our staff's professional growth through continuous education and direct interaction with a team of veterinarians and technicians.

Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Manages large amounts of incoming calls.
• Handles complaints, provides appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
• Manages financial accounts by processing customer adjustments.
• Manages the client flow from check-in, to appointment, and check-out, ensuring an exceptional client experience.
• Offers emotional support to grieving clients in a compassionate and discreet manner.

Qualifications / Skills

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Flexible schedule
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retail benefits such as employee discounts and PTO
• Education assistance or tuition reimbursement
• Employee discounts
• Workplace perks such as food/coffee and flexible work schedules
• Relocation assistance

Job Duties

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Answering customer questions
• Troubleshooting and solving problems
• Scheduling appointments

About Ethos

Ethos Veterinary Health is a leader in veterinary medicine, providing care for nearly 2 million pets annually. Our network of over 140 specialty and emergency hospitals is committed to innovation and excellence. We offer a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401k with employer match. For positions in Colorado, we also provide paid sick and safe leave and public health emergency leave.