Veterinary Client Service Representative
CARE | Charlotte Animal Referral & Emergency · Charlotte, NC · 4 mo ago
On-siteEducationFull-time
About the role
CARE | Charlotte Animal Referral & Emergency is a 24-hour Emergency and Specialty Referral Hospital seeking a Veterinary Client Service Representative.
Requirements
- High school diploma, general education degree or equivalent
- Ability to stay calm when customers are stressed or upset
- Proficient with computers
- Experience in customer service
- Excellent written and verbal communication skills
- Emotional intelligence, self and social awareness
Responsibilities
- Greet clients and patients as they enter the hospital
- Answer multi-line telephone
- Check patients in as they arrive
- Notify technicians when patients have arrived
- Secure all documents prior to the arrival of patients for scheduled appointments
- Scan and save documents according to protocols
- Input patient and client information correctly into the electronic medical record
- Other duties as assigned
Benefits
- 80-hours of PTO
- Company Health Insurance
- Dental Insurance
- Vision Insurance
- 401k with company match
- Group Term Life Insurance
- Voluntary Term Life Insurance
- $1,500/yr Flexible Spending Account
- Employee Assistance Program
- Employee Discount
- $750/yr CE Allowance
- Uniform Allowance
- Referral Program
- Tuition Reimbursement
Location
The hospital is located in Charlotte, NC, offering easy access to various amenities including restaurants, breweries, shopping, and outdoor activities like hiking trails and beaches.
Contact
To apply, click here. Our interview process includes a phone interview, in-person interview, and working interview. After submitting your application, we will contact you to schedule a phone interview.