Client Service Representative - Part Time

If you’re the kind of person who remembers every pet’s name before their owner finishes checking in, we’d love to meet you. Owings Mills Veterinary Center is looking for a part-time Client Service Representative to join our front desk team. This role is perfect for someone who enjoys helping people, loves animals, and can keep things running smoothly even when the lobby is busy and the phones are ringing. Simply put, you’re the friendly face that helps make every visit a positive experience.

About Us

Owings Mills Veterinary Center has been serving the community for decades and continues to be a trusted resource for local pet owners. In 2020, two long-standing hospitals—Old Court Animal Hospital and Owings Mills Animal & Bird—came together to form the modern practice we have today. Our team provides comprehensive care including wellness visits, dentistry, surgery, diagnostics, and preventative medicine. We also care for a variety of species beyond cats and dogs, which keeps every day interesting. What truly makes the hospital special is the team. We have experienced veterinary professionals who have been in the field for many years, alongside newer team members who are excited to learn and grow. It’s a supportive environment where everyone works together to provide excellent care for patients and great service for their people.

What You’ll Do

As a CSR, you’re the hub of the hospital. You’ll support clients, patients, and the medical team while keeping the front desk organized and welcoming.

• Greeting clients and pets and providing excellent customer service
• Answering phones and scheduling appointments
• Creating estimates, invoices, and processing payments
• Helping clients understand services, products, and wellness recommendations
• Maintaining a clean, organized lobby and reception area
• Managing records and ensuring patient information is current
• Coordinating lab results and referral communication
• Assisting with patient check-ins, including weighing pets
• Supporting opening and closing procedures
• Learning and assisting with basic veterinary assistant tasks as needed

What We’re Looking For

• 1–3 years of experience in a veterinary clinic or medical office preferred
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (email, Word/Excel, scheduling systems)
• Comfort handling payments and deposits
• A general understanding of veterinary terminology is helpful
• Ability to recognize urgent vs routine concerns when speaking with clients
• A positive, team-oriented attitude and willingness to learn

Benefits & Perks

• Employee pet care discount
• Company-sponsored Employee Assistance Program (EAP)

Owings Mills Veterinary Center is proud to be part of the United Veterinary Care network. UVC provides the resources and support of a larger organization while allowing each hospital to maintain its own culture and approach to patient care.