Client Service Representative (Night Shift)
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Alameda East Veterinary Hospital. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on emergency and specialty pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
- Must be able to work late afternoons/night shifts
Requirements
Must be able to work late afternoons/night shifts. (Shift Differential Available)
Must be able to work Saturday - Wednesday or Friday - Tuesday.
Qualifications
This position pays $19.29 - $21 dependent on experience, certification, etc.
Skills
Personable yet highly professional demeanor
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!