Client Service Representative - Chemaid Client Services

Position Summary

The Client Services Representative is responsible for end-to-end management of assigned customer accounts, including both external customer relationships and internal cross-functional coordination. This role ensures customer requirements are met by aligning demand, forecasting, capacity, inventory, and new product introductions across the organization.

Key Responsibilities

• Prepare and lead weekly Open Order Review reports and discussions with customers.
• Enter purchase orders into the ERP system and communicate order details and change requests to Planning partners.
• Confirm production timelines with customers and follow established procedures for order cancellations and push-out requests.
• Support day-to-day customer requests in coordination with Supply Chain and other internal partners.
• Communicate critical customer information—such as launch dates and special requirements—to cross-functional teams (R&D, Operations, Planning, QA, Technical Services).
• Deliver customer-focused solutions aligned with customer objectives and promptly escalate issues as needed.
• Manage inventory targets and coordinate the resolution, disposition, and mitigation of excess or aging inventory.
• Partner with Finance to develop, maintain, and update customer cost sheets.
• Build and maintain strong, professional relationships with customer contacts to foster trust, transparency, and collaboration.
• Prepare and present executive-level customer updates and materials for CS&OP meetings.
• Perform additional duties and special projects as assigned by the immediate supervisor.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain or a related field, or equivalent experience preferred.
• 3–5 years of experience in a commercial, customer service, or account management role.
• Strong interpersonal and leadership capabilities.
• Excellent written and verbal communication skills.
• Proficiency with manufacturing and supply chain information systems.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proven problem-solving and conflict management skills.
• Working knowledge of MRP/ERP systems.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to work independently with minimal supervision.