Client Service Representative

VCA Animal Hospitals · Murrieta, CA · 1 wk ago

Healthcare$18–$22/hrFull-time

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence

At least one year of proven past experience helping customers
A High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
The ability to lift up to 40 lbs.
The ability to work non-traditional hours, including nights, weekends and holidays
The ability to be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training
The pay range for this position is $18 to $22 per hour
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The ability to work non-traditional hours, including nights, weekends and holidays

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