Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team. Someone who is a team player and would like to expand their skills. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Cross-trained to help in treatment when needed
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Requirements
Current associate must apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Qualifications
- Excellent communication skills
- Ability to multitask and prioritize effectively
- Proficient in Microsoft Office Suite
- Experience in a healthcare setting preferred
- Strong problem-solving and customer service skills
Skills
- Customer service
- Telephonic communication
- Medical record management
- Facility maintenance
Benefits
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
Pay
Competitive compensation
Schedule
Flexible schedule to accommodate the needs of the client service representative and the hospital