Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, exceeding each pet owner’s expectations.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
As the face of VCA, the Client Service Representative sets the tone for the practice. This role requires a personable yet highly professional demeanor, as well as strong communication and organizational skills. Previous experience in a similar role is preferred but not required.
Qualifications
High school diploma or equivalent is required. A valid driver’s license is preferred. Proficiency in Microsoft Office applications is necessary. Knowledge of basic animal care and husbandry is helpful.
Skills
Excellent interpersonal and communication skills are essential. Strong organizational and time management skills are also required. Proficiency in using computers and office equipment is necessary.
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!
Pay
Competitive salary based on experience and qualifications.
Schedule
Flexible schedule to accommodate the needs of both the client and the pet.