Client Service Representative

About the role

VCA Stirling Square Animal Hospital is seeking an experienced Client Service Representative to join our team full time. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Why You Should Consider VCA Stirling Square

• VCA Stirling Square Animal Hospital has been serving the community for more than four decades.
• We welcome newly adopted pets for complimentary initial care, and participate in the annual Walk for the Animals fundraiser.
• We welcome passionate, compassionate professionals looking to provide the highest standard of medicine and client service.
• The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow.
• We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team.

Benefits

• Access to the people and financial resources of a large veterinary community
• Growth & leadership opportunities
• Medical, Dental & Vision
• Career development programs
• Generous hospital discounts and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Referral bonuses
• Infertility benefits
• Competitive wage Compensation

Compensation

Is based on skill set, and experience

What’s Next?

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.