Client Service Representative

About the role

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in the vibrant community of West Los Angeles. We offer a wide range of specialized services, including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.

Why We Need You

As a Customer Service Representative (CSR) at VCA ASEC, you play a vital role in making our clients' worst days a bit better, ensuring pets receive top-notch care, and helping our doctors perform at their best. You are the face of our hospital and the first step in building trust with our clients, enabling us to provide outstanding care to pets in need.

What this job entails

• Warmly greeting clients in person or over the phone.
• Handling telephone calls, texts, emails, WOOFware and Teams messages.
• Managing patient check-ins, appointment scheduling, and confirmations.
• Explaining treatment plan fees and invoicing to clients.
• Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
• Offering alternate payment methods to clients.
• Maintaining patient records for appointments.
• Ensuring appointments, medical records, and electronic payments are well-organized.
• Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
• Making quality decisions to choose the most appropriate course of action.
• Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
• Participating in webinars and other continuing education opportunities to expand your knowledge and skills.

Position Available

Surgery/Emergency Critical Care Emeregency (Swing) Internal Medicine

Experience / Education

• 3+ years of experience in client service.
• Reliability.
• Desire to exceed client expectations of service.
• Strong attention to detail.
• Previous experience in the medical field.
• Experience in veterinary medicine, with specialty medicine experience being a plus.
• Compassion for pets and people.
• Thriving in a fast-paced environment and managing well under pressure.
• Exceptional communication skills.
• Responsible, honest and accountable.
• High emotional intelligence.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous personal pet care discounts and more!
• Flexible schedule options.

Pay Range

$20 to $24 per hour.