Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative who can help us achieve these goals.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
The ideal candidate will have strong interpersonal skills, be able to handle multiple tasks simultaneously, and possess a positive attitude. Previous experience in a similar role is preferred but not required.
Qualifications
High school diploma or equivalent is required. A valid driver’s license is also required.
Skills
Excellent communication skills, ability to multitask, and a friendly demeanor are essential. Proficiency in Microsoft Office is helpful.
Benefits
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.
Pay
The pay for this position is $20.00 per hour.
Schedule
Hours may vary based on department needs.