Client Service Representative
GoodVets · Surprise, AZ · 1 mo ago
On-siteCustomer Service$17–$20/hrFull-time
What You'll Do
- Deliver elevated customer service with warmth, empathy, and professionalism
- Greet clients and manage the check-in/check-out process with efficiency and care
- Answer and triage phone calls using a multi-line system
- Schedule appointments, procedures, and follow-ups in coordination with the clinical team
- Process payments and ensure accurate invoicing
- Maintain a clean and organized reception and lobby area
- Communicate effectively with doctors, technicians, and managers to ensure smooth operations
- Assist emotionally stressed clients with compassion and clarity
- Support occasional light administrative and cleaning duties as needed
Our Client Service Representatives Have
- Availability to work evenings and weekends
- Previous veterinary or medical front-desk experience (preferred, not required)
- Strong communication and interpersonal skills
- Comfort working in a fast-paced environment with multiple priorities
- Familiarity with Windows-based systems and practice management software (or a willingness to learn)
- A positive, team-first attitude and a passion for creating a welcoming environment
What We Offer
- Comprehensive Benefits Package: Medical, dental, and vision insurance, flexible spending options, disability coverage, 401(k) with a Company Match
- Generous Paid Time Off: Paid holidays, vacation days, and personal time
- Employee Discounts: Savings on veterinary care and products for your own pets at any GoodVets location
- A Culture that Values You: Empathy, collaboration, and celebrating wins
Pay
$17—$20 USD per hour
Schedule
Evenings and weekends available