Client Service Representative

About the role

The Client Service Representative (CSR) plays a crucial role in setting the tone for every client visit at GoodVets. This position ensures that interactions reflect the values of warmth, professionalism, and empathy.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Aid emotionally stressed clients with compassion and clarity
• Occasionally assist with light administrative and cleaning duties

Requirements

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred, not required)
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or a willingness to learn)
• A positive, team-first attitude and a passion for creating a welcoming environment

Qualifications

• High school diploma or equivalent
• Basic computer skills

Skills

• Customer service skills
• Communication skills
• Time management skills
• Organizational skills

Benefits

• Comprehensive Benefits Package
• 401(k) with a Company Match
• Generous Paid Time Off
• Employee Discounts

Pay

$16—$20 USD per hour

Schedule

Evenings and weekends available