Client Service Representative
About Us
VCA Parkcrest Animal Hospital has been caring for pets in Springfield and the surrounding Ozarks since the late 1960s. We're a busy, AAHA-accredited, five-doctor small animal hospital offering wellness care, surgery, dentistry, diagnostics, boarding, and grooming. While we're proud of our medicine and technology, our greatest strength is our team. We believe in building lasting relationships with our clients, supporting one another, and treating every pet like they're our own. We work hard, laugh often, and genuinely enjoy what we do.
What You'll Do
As a Client Service Representative, you'll be the first impression of our hospital and play an important role in creating a welcoming experience for pets and their people. Your day may include:
- Greeting clients and patients with warmth and enthusiasm
- Answering phones, texts, and emails
- Scheduling appointments and supporting patient flow
- Checking clients in & out and processing payments
- Explaining services, wellness plans, and treatment plans
- Maintaining accurate medical records
- Educating clients on preventive care and hospital resources
- Supporting your teammates and helping the hospital run smoothly
We're Looking For Someone Who...
- Loves people and animals
- Enjoys building relationships and making a difference in someone's day
- Communicates clearly and compassionately
- Stays organized and positive in a busy environment
- Takes pride in providing exceptional service
- Is dependable, team-oriented, and willing to jump in when needed
- Has previous customer service experience (veterinary experience is a plus, but not required)
Schedule
- Full-time, 30–40 hours per week. Most weeks you'll work four shifts. You may occasionally help cover for teammates while they enjoy a well-earned vacation or take time away when they need it.
- Rotating 4-hour Saturday shifts
Why You'll Love Working Here
We're committed to taking care of our team just like we take care of our patients. We offer:
- Competitive pay, starting at $15/hour
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation and sick time
- Paid parental leave
- Employer-paid life and disability insurance
- Free mental wellness resources
- Career growth and development opportunities
- Generous employee discounts on veterinary care and products for your own pets
- Many more optional benefits