Client Service Representative
Job Summary
We have an immediate opening for a full time receptionist for our Hospital. You must be willing and able to work in an extremely fast paced environment and have superior customer service/client relations skills. You are caring and compassionate towards patients and clients.
About the Role
The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Qualifications
- Experience in the animal care field
- Excellent customer service, organizational and problem solving skills
- Excellent communication skills both written and oral
- Excellent attendance, punctuality and work record
- Confidence working both independently and in a team situation
Benefits
Benefits We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!
Pay
Compensation will be commensurate with experience.
Schedule
A comprehensive benefits package is available.