Client Service Representative
About the role
VCA All Pets Animal Hospital of Salinas is searching for an experienced Client Service Representative to join our team. We are a busy six-doctor practice providing general practice care as well as urgent care and emergency services. We also offer full service grooming and boarding as well!
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times — both inside and outside.
Requirements
Experience in the veterinary field or a strong customer service background is required.
Qualifications
Competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!
Skills
Not specified
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Pay
Compensation Range: $18.00/hour - $25.00/hour
Schedule
Not specified