Client Service Representative

About the role

VCA Northside Animal Hospital is seeking an experienced Client Service Representative to join our team. The ideal candidate will embody our mission statement – your pet’s health is our top priority and excellent service is our goal – by setting the tone for the practice and building trust with our clients and their pets.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

• Excellent communication skills
• Customer service orientation
• Ability to multitask and prioritize effectively
• Basic computer skills, including Microsoft Office
• High school diploma or equivalent

Qualifications

• Experience in a fast-paced environment
• Knowledge of veterinary medicine and pet care
• Strong organizational skills
• Ability to work independently and as part of a team

Skills

• Customer service skills
• Organizational skills
• Communication skills
• Computer proficiency

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
• 401(k) plan
• Generous employee pet discounts

Pay

Competitive compensation is offered for eligible employees.

Schedule

The schedule for this position is typically full-time, but may vary based on business needs.