Client Service Representative

About the role

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Qualifications

Requirements include:

• Excellent interpersonal skills
• Strong communication skills
• Ability to handle multiple tasks simultaneously
• Proficiency in Microsoft Office Suite
• Basic knowledge of veterinary medicine and pet care

Skills

• Customer service orientation
• Problem-solving skills
• Attention to detail
• Time management

Benefits

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!