Client Service Representative
VCA Animal Hospitals · New York, NY · 1 mo ago
Healthcare$16–$22/hrFull-time
Essential Functions
- Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
Qualifications
- At least one year of proven past experience helping customers
- A High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others’ reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- The ability to lift up to 40 lbs.
- The ability to work non-traditional hours, including nights, weekends and holidays
- The ability to be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Benefits
- Competitive compensation
- Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
- 401(k)
- Generous personal pet care discounts