Client Service Representative

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative to help us achieve this.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

The ideal candidate will have strong interpersonal skills, excellent communication skills, and the ability to multitask. Proficiency in Microsoft Office is preferred, but not required. A high school diploma or equivalent is required, and previous experience in a similar role is preferred.

Qualifications

Experience in a healthcare setting is preferred, but not required. Strong organizational and time management skills are essential. The ability to work independently and as part of a team is crucial.

Skills

Excellent verbal and written communication skills are necessary. Proficiency in Microsoft Office is preferred, but not required. Basic computer skills are also important.

Benefits

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

Pay

Competitive compensation is offered based on experience and qualifications.

Schedule

Hours vary depending on the location, but typically include a mix of day, evening, and weekend shifts.