Client Service Representative

About the role

We are seeking an experienced Evening Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, exceeding each pet owner’s expectations.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

Some weekend and holiday hours are required.

Qualifications

• Experience in customer service
• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Proficient in Microsoft Office Suite

Skills

• Customer service orientation
• Problem-solving skills
• Attention to detail
• Organizational skills

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision, and paid vacation/sick days
• 401(k)
• Generous employee pet discounts

Pay

$18.00/hr; experience dependent

Schedule

Evening shifts

Benefits

• Medical
• Dental
• Vision
• Paid vacation/sick days
• 401(k)
• Employee pet discounts