Client Service Representative
About the role
VCA Animal Hospitals seeks a dedicated and enthusiastic Client Service Representative to join its team. This role is pivotal in building and maintaining trust and confidence with clients and their pets.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
Current associates must apply through the internal career site. No external applications are accepted.
Qualifications
- Excellent interpersonal skills
- Strong communication skills
- Ability to handle multiple tasks simultaneously
- Proficient in Microsoft Office Suite
- Knowledge of basic animal care and husbandry
Skills
- Customer service orientation
- Time management and organization skills
- Basic computer skills
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!
Pay
Competitive compensation is offered based on experience and qualifications.
Schedule
Hours may vary depending on the needs of the practice.
Benefits
We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!