Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, exceeding each pet owner’s expectations.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
A high school diploma or equivalent is required. Previous experience in a veterinary setting is preferred but not required. Excellent communication skills, both verbal and written, are essential. Proficiency in Microsoft Office is helpful.
Qualifications
Strong interpersonal skills and the ability to handle multiple tasks simultaneously are necessary. A friendly and approachable demeanor is important, as is the ability to work independently and as part of a team.
Skills
Excellent customer service skills, strong organizational abilities, and the ability to multitask are key. Proficiency in Microsoft Office is helpful.
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!
Pay
Competitive salary based on experience and qualifications.
Schedule
Variety of shifts available, including evenings and weekends.