Client Service Representative

About the role

The Client Service Representative (CSR) will support Atlanta-based Account Executives in driving linear revenue from advertising partners across the Southeast. Key responsibilities include workflow ownership, planning & proposal development, campaign stewardship, activation & execution, relationship management, and sales enablement.

Responsibilities

• Serve as the “Quarterback” of each AE’s desk, defining priorities, collaborating with the Client Service Coordinator (CSC), anticipating challenges, and communicating with internal and external stakeholders.
• Build media plans that align with client goals and drive revenue for Playfly and station partners.
• Monitor campaign delivery, handle ADUs and makegoods, and keep agency partners informed.
• Coordinate the execution of marketing elements, brand integrations, and other campaign deliverables with internal teams and external partners.
• Develop strong relationships with Sales leadership, AEs, the CSC, and external stakeholders.
• Mentor the Client Service Coordinator and support their professional growth.
• Identify and pursue upsell or new opportunities for clients, assist in outreach efforts, and participate in client presentations.

Requirements

• High School Diploma required; Bachelor’s Degree preferred.
• 1-3 years of experience in a sales support or similar role.
• Experience working in the media industry, at an advertising agency, or in Sports is required.
• Some experience with CRM systems is preferred.
• Interest and general understanding of the Sports industry.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, and Outlook), with an emphasis on Excel.
• Outstanding organizational skills and the ability to multitask and manage multiple projects.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• 1-3 years of experience in a sales support or similar role.
• Experience working in the media industry, at an advertising agency, or in Sports is required.
• Some experience with CRM systems is preferred.
• Interest and general understanding of the Sports industry.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, and Outlook), with an emphasis on Excel.
• Outstanding organizational skills and the ability to multitask and manage multiple projects.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Outstanding organizational and multitasking skills.
• Knowledge of CRM systems is preferred.
• Understanding of the media and sports industries.

Benefits

• Flexible work schedule.
• Competitive compensation package.
• Professional development opportunities.
• Health and wellness programs.
• Employee recognition and rewards.

Pay

Commensurate with experience.

Schedule

Hybrid work arrangement.