Client Service Representative

About the role

Village Veterinary Medical Center is seeking a full-time Customer Service Representative to join their team as part of the Thrive Pet Healthcare community in Knoxville, TN.

Responsibilities

• Greet clients and patients warmly and professionally
• Answer and direct incoming calls
• Schedule and confirm appointments
• Maintain communication between clients and medical team
• Prepare and maintain medical records
• Process payment and financial transactions
• Maintain a clean reception area
• Perform administrative duties

Requirements

• Excellent verbal and written communication skills
• Possess exceptional customer service skills
• Effectively manage multi-line phone system

Qualifications

• High school diploma or equivalent
• Experience in a customer service role preferred

Skills

• Exceptional customer service skills
• Effective multi-tasking and organizational skills
• Ability to handle stressful situations with professionalism

Benefits

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• Free CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Pay

The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $19/ hour.

Schedule

Monday–Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM