Client Service Representative

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Qualifications

• Experience in a customer service role preferred.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite.
• Knowledge of basic veterinary terminology and practices helpful.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days.
• 401(k) plan.
• Generous personal pet care discounts.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hours may vary based on department needs.