Client Service Representative

Position

Position: Client Service Representative

About the role

Join HUB International, a thriving community of entrepreneurs driven by purpose and passion. As a Client Service Representative, you'll interact with and support both agency clients and fellow associates through the execution of various processes, including paperwork for new and renewal insurance coverage, creating and updating client information, and supporting internal associates.

Responsibilities

• Promptly and effectively respond to client email and phone requests
• Create and update client information in the agency business system
• Support requests from internal associates for detailed information and reports
• Utilize the agency business system to follow up on critical tasks
• Evaluate and prioritize multiple projects/tasks while maintaining a high level of internal/external customer service
• Carry out projects to a successful completion
• Manage urgent matters
• Work in a collaborative, team-oriented environment, fostering empowerment and ownership

Requirements

• Previous experience in commercial property/casualty insurance desired
• Must have or be able to obtain a PA Property and Casualty Producer license
• Intermediate level of skill in Microsoft Excel®
• Demonstrate excellent listening and communication skills
• Be very detail oriented
• Be able to work in a collaborative, team-oriented environment
• Drive and ability to grow professionally by earning/maintaining approved advanced learning accreditations/designations

Qualifications

Required Experience: 2-5 years of relevant experience

Required Education: High school or equivalent

Skills

Drive and ability to grow professionally by earning/maintaining approved advanced learning accreditations/designations

Benefits

Comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and commissions for some positions.

Pay

The expected pay range for this position is $23.00 an hour to $24.04 an hour and will be impacted by factors such as the successful candidate’s skills, experience, and work location, as well as the specific position’s business line, scope, and level.

Schedule

Working hours are 8:00 AM to 5:00 PM Monday through Friday. No weekends or holidays.

Department

Account Management & Service

Company Information

HUB International is a proud equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

Contact Information

This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.