Client Service Representative
Facilities Maintenance Management, LLC. (FMM) · Denham Springs, LA · Yesterday
On-siteOTHRFull-time
Benefits
- 401(k) matching
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Essential Job Duties and Responsibilities
- Aid with updates to client data in multiple online software programs
- Handle incoming phone calls and emails for service requests
- Create, assign, and issue preventative and on-demand work orders
- Secure client approval for on-demand work order costs
- Dispatch vendors for general repairs and maintenance
- Follow up and update all work order requests
- Maintain electronic filing system for all clients
- Support Client Manager with standard reports
- Train vendors on work order and invoicing requirements
- Respond to after hours service calls
Required Skills and Abilities
- Minimum of 2 years experience in customer service
- Excellent customer service and interpersonal skills
- Excellent verbal and written communication skills
- Proficiency with Microsoft applications, Adobe, QuickBooks, or similar accounting software, and electronic filing systems
- Ability to multi-task and work in a fast-paced environment
- Positive attitude while providing courteous and prompt service
- Teamwork, integrity, quality job performance, and honesty
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift up to 15 pounds at a time
Benefits
- Health Insurance - FMM will pay 50% of the employee's premium
- 401K Contribution - FMM will match employee contribution up to 3%
- Optional voluntary benefits
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Company Provided Health Club membership
About the Role
FMM is a maintenance and construction company servicing both residential and commercial clients nationwide. The Client Service Representative is our main point of contact for our clients and displays a high level of customer service while working in a fast paced call center.
Schedule
The schedule for this position is not specified.
Qualifications
The qualifications for this position are not specified.
Skills
The required skills for this position are not specified.
Pay
The pay for this position is not specified.