Client Service Representative

Ethos Veterinary Health · Birmingham, AL · 1 mo ago

Customer Service$16–$18/hrFull-time

Job Description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.

Reliability and Skills

Reliable, self-starter. Has the ability to multi-task and prioritize. Regular attendance and timeliness are essential functions to fulfill the requirements of this position. Works well with all team members and ensures that actions support the hospital, the doctors, and the practice philosophy.

Experience

1-2 years of client service experience in a veterinary, medical, or clinical setting preferred. Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Physical/Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds.

Benefits

Compensation: $16 - $18/hr, based on experience
Anticipated Schedule: Full-time, hours may vary between the hours of 7am - 8:00pm; alternating weekends when possible
Uniform Allowance
Paid Time Off
Holiday Pay
Employee Referral Program
Employee Pet Discount
401k & Employer Matching
Medical/Dental/Vision
Disability Insurance
Life Insurance
HSA/FSA

About the Company

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.