Client Service Representative

Job Description

The purpose of this position is to provide exceptional client service while supporting our emergency, critical care, and specialty departments.

Responsibilities

• Create a warm and welcoming experience for clients, patients, and referring veterinarians.
• Answer and direct phone calls while providing compassionate and accurate information.
• Schedule appointments across multiple specialty services and emergency departments.
• Educate clients and referring veterinarians about hospital services and procedures.
• Maintain accurate patient records and update client information promptly.
• Process payments and assist with financial transactions accurately and efficiently.
• Communicate clearly and professionally with clients, referring veterinarians, and hospital staff.
• Remain calm and collected during emergency situations and periods of high activity.
• Demonstrate empathy and compassion when interacting with clients experiencing stressful situations.
• Handle multiple tasks and interruptions while maintaining excellent customer service.

Qualifications

• At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities preferred.
• Outstanding communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Knowledge of general office practices, receptionist duties, and telephone techniques.
• Experience using multi-line phone systems and handling cash and other forms of payment.
• Experience maintaining patient records and entering information accurately.
• Ability to complete assigned tasks independently and efficiently.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Fluent English skills (speaking and reading) are required; fluency in multiple languages is a plus.
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
• Ability to submit to drug screening, as we are a drug-free workplace.

About MissionVet Specialty & Emergency

MissionVet Specialty & Emergency (MVS) is a premier emergency and specialty veterinary hospital serving San Antonio and South Texas. Since opening in 2012, MVS has become a trusted referral partner for veterinarians throughout the region, providing advanced emergency and specialty care for dogs and cats. Our team is comprised of industry leaders, board-certified specialists, experienced veterinary professionals, and compassionate support staff who are dedicated to advancing veterinary medicine while delivering exceptional patient and client care. We foster a collaborative environment where team members are encouraged to learn, grow, and thrive throughout their careers.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) and Holidays
• Uniform Stipend
• Retailer Plan